Customer Concerns

As a customer in this new age of purchasing, it is not too much to ask for a company to give us the options that we need.

I am a parent of 2 teenagers who tend to be a little bit spoiled :). Their cell Phones have become one of my only bargaining chips  in bringing them back down to earth.

Threatening to drop their phone service is a very effective way to get their attention.  I would like to have more control as to suspending their service temporarily if I think it is necessary.

But I have to keep calling T-Mobile every time and request (verbally) that service be suspended. Then call back to unsuspend it.

Can’t they give me an option online where I can turn a phone(s) off and on whenever I want.  Someone told me this is common practice in Europe.    

The bottom line is that when my contract expires I would be willing to listen to a competitor who has this option.  

T-Mobile get with it!